- What personally identifiable information is collected from you through the web site, how it is used and with whom it may be shared.
- What choices are available to you regarding the use of your data.
- The security procedures in place to protect the misuse of your information.
- How you can correct any inaccuracies in the information.
Information Collection, Use, and Sharing
Your privacy and security is our highest concern.
We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.
We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organisation, other than as necessary to fulfill your request, e.g. to ship an order.
Your Access to and Control Over Information
You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:
- See what data we have about you, if any.
- Change/correct any data we have about you.
- Have us delete any data we have about you.
- Express any concern you have about our use of your data.
From whom do we receive personal data about you?
Most of the personal data that we process about you is information that you have chosen to provide us with regarding yourself in different situations. For example when you purchase a product at our Website, when you register for a user account at the Website and/or when you sign up for our newsletter, as well as when you contact us in any other way (for example contacting our customer service or at social media channels).
When you sign up for a survey, contest or campaign offer that we arrange together with our partners we receive the information that you have chosen to provide our partner with in such survey, contest/campaign offer.
When you create or have XMI Studio account
If you want to purchase any of our products or services you might need a XMI Studio account. When you are logged into your account you will get a clear overview of the products/services you own. If you do not provide us with the personal data we cannot create or administer your account. If you do not want to provide us with the information, you cannot create an account with us or purchase our products
Do you want to know more about our legitimate interest?
As we have described above under “What do we do with your personal data and why do we do it?” we sometimes process your personal data based on our legitimate interest. If you have any questions about this or want to know more about how we have determined our legitimate interest, you are welcome to contact us.
Do we sell your personal data to third parties?
We will not sell your personal data to any third party.
Partners who administers payments: We share your personal data with a third party payment solution provider that administrates payments for our products and ensures secure payments. The payment solution provider can also share the data with credit institutions or contractual partners if this aids processing your order.
Marketing partners: In order to market our products and services to you, for example by sending you newsletters, campaign offers or other information we share your personal data with the marketing company that provides us with marketing services.
Customer service, marketing services: In order to provide you with the best possible customer service we use a third party customer service provider. When you contact our support or customer service, your personal data is shared with the customer service provider. We also use a third party service provider for e-mail marketing services and similar. When we send you information about news, campaigns, offers and similar by e-mail your personal data is shared with such third party.
In the event of a transfer of assets or shares: If XMI Studio were to be sold in whole or in part or acquire another company or its business in whole or in part, your personal data may be transferred to a potential seller or purchaser of such company or business.
How long do we store your personal data?
The same type of personal data may be processed for different purposes and based on different legal grounds, for example processing which is based on our obligations to fulfill a contract with you, based on our legitimate interest or based on your consent. This means that certain personal data may still be stored by us even if you withdraw your consent and the processing that your consent concern ceases. This also means that certain personal data may be eliminated from one system because it is no longer necessary for one particular purpose, but still be stored in another system based on your consent or for another purpose for which the personal data is still necessary. In some cases, the cookies we use may include personal data. You will find information about the storage time on your computer further down.
Personal data that we process in connection with your purchases on our Website and in order to administrate or to fulfill our obligations to you under a contract will be processed for as long as we have contractual obligations to you. If you have made a cancellation or claim we will process your personal data for as long as the process regarding the cancellation or claim is active.
When we process personal data as a result of your communication with us, in for example support and customer service matters, the processing will continue until your support matter or customer service matter have been completed and will thereafter be stored for 24 months after your ticket is closed in order to fulfil our legitimate interest to develop our products and improve service.
When we process personal data in order to analyze and develop our products and services the processing will continue for 24 months.
When processing is made in order for us to comply with legal obligations, your personal data will be processed for as long as is set out in the relevant legal obligation.
When personal data is processed based on your consent the processing will continue until you withdraw your consent, or otherwise indicate to us that you no longer wish to be subject to the processing.
When we process your personal data based on our legitimate interest, you have the right to object to the processing at any time.
Your personal data may be stored longer than the above, to the extent we are required to do so by law, regulation or decisions made by authorities.
What rights do you have relating to the processing of your personal data?
Below you will find a description of your rights regarding the processing of your personal data. If you wish to exercise any of these rights, you are welcome to contact us by using the contact details set out below.
Right to obtain access to information
You have the right to obtain access to information about the personal data we process about you and you also have the right to request correction of your personal data.
Right to control of your personal data
You have the right to object, at any time, to processing of your personal data which is based on our legitimate interest. Under certain circumstances, for example if you withdraw all or part of a given consent on the processing of personal data, object to our processing or if you think that the processing is not necessary for the stated purposes, you have the right to request erasure or restriction of your personal data. Under certain circumstances, you also have the right to receive the personal data concerning you that you have provided us with, in a structured, commonly used and machine-readable format and have the right to transfer such data to another data controller.
Right to withdraw your consent
You have the right to withdraw a given consent at any given time. The withdrawal of consent may, however, have no effect on our processing of your personal data for the period prior to the withdrawal took place. You also have the right, at any time, to object to the processing of your personal data for direct marketing and profiling.
Right to submit complaints
If you have any complaints regarding our processing of your personal data, you have the right to submit such complaint to the Danish Supervisory Authority or to another supervisory authority.
All communication and measures taken by us in connection with you exercising your rights is provided free of charge. If you make an obviously unreasonable or unjustified request, we do, however, reserve the right to charge you with a reasonable fee for the costs that arise for us in order to provide you with the requested information or to take the steps necessary to fulfil your request or to decline such request.
We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.
Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for “https” at the beginning of the address of the web page.
All electronic information entered to process your order through our shopping cart is encrypted and then stored on our dedicated secure server. Our SSL certificate can be viewed on any page of the shopping cart as further assurance that communications between your browser and our shopping cart are always private and secure. Also, all written information taken to process your order over the phone is shredded upon completion of your order.
While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.
In order to get access to the restricted area of this website, a user must first complete the registration form. During registration a user is required to give certain information (such as name and email address). This information is used to contact you about the products/services on our site in which you have expressed interest. At your option, you may also provide demographic information (such as gender or age) about yourself, but it is not required.
We request information from you on our order form. To buy product or service from us, you must provide contact information (like name and shipping address) and financial information (like credit card number, expiration date). This information is used for billing purposes and to fill your orders. If we have trouble processing an order, we’ll use this information to contact you.
This web site may contain links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information.
Surveys & Contests
From time-to-time we may request information via surveys or contests. Participation in these surveys or contests is completely voluntary and you may choose whether or not to participate and therefore disclose this information. Information requested may include contact information (such as name and shipping address), and demographic information (such as zip code, age level). Contact information will be used to notify the winners and award prizes. Survey information will be used for purposes of monitoring or improving the use and satisfaction of this site.
If you have any further questions or concerns regarding privacy issues or the security of your credit cards when placing orders from XMI Studio or any of our partners or affiliates you may call us personally to discuss your concerns.
Thank you for trusting us with your business.